The Bank of Ghana has established new Contact Centre to enrich an interface between the Central Bank and the general public.
The move takes effect Friday, December 23, 2016, where the public could have direct access to the BoG for clarity on issues bordering on the bank’s operations, while all requests, queries and complaints related to the banking industry could also be channeled to the centre for response.
The Director of Communications at the Bank of Ghana, Bernard Otabil told Citi FM in an interview that “With the growth of the financial sector over the years, there has to be the need to meet the demands of people who getting in touch with the bank with all kinds of request at various points in time and we felt that there is the need to have an institution that will be able to deal with the queries and also the kind of information that people want from the central bank.”
The call centre will be operating a 24 hour service on weekdays with the exception of public holidays.
Inside sources say the the centre will be housed in the BoG’s office at Spintex with a back up office at the head office of the BoG in Accra.
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