Vodafone Ghana has been declared ‘Telecom Company of the Year’ for the second consecutive year at the Ghana Business Awards (GBA) held at the Kempinski Hotel in Accra on Friday.
Vodafone was recognised for its leadership in innovation, customer experience, industry, community interventions and in deploying mobile technology for social and economic good. The brand also won the Corporate Social Responsibility (CSR) Company of the Year, whilst the CEO of Vodafone Ghana, Patricia Obo-Nai, picked up the Woman of Excellence award. These prestigious awards come as no surprise since the Telco has continuously established itself as the most innovative mobile operator that delivers revolutionary products and initiatives for all consumers.
Vodafone’s penchant for industry-first initiatives has led to innovations like zero money transfer charges on Vodafone Cash, which created a significant shift in financial inclusion; the Vodafone SuperCare service, which enables the speech and hearing-impaired to stay connected through a dedicated call centre and highly subsidised data bundles; and Too Moorch Data, one of the best mobile data products the industry has ever seen.
Vodafone Ghana is leading the way in digital customer experience, an approach that essentially blends digital and human interaction into a personal, instant, and convenient experience for customers. Its customer-engaging digital channels include My Vodafone App and TOBi, the artificial intelligence chatbot. These platforms are helping reduce customers’ risk of exposure to the virus during this pandemic.
Vodafone has always been passionate about contributing to sustainable social change, focusing strongly on digital empowerment, diversity and gender, and the environment. One other area that the brand made significant contributions to is “health”.
<<Print>>