Access Bank Ghana Limited, which was recently adjudged the Most Socially Responsible Bank in the country, has launched its Customer Service Week in Accra to re-affirm its commitment to excellent service delivery.
The Bank�s Customer Service Week will be celebrated from October 4 to Friday October 8, 2011, under the theme, �Refresh, Recharge and Reconnect,� alongside other world-class organisations.
The week is for all service officers to refresh their spirit, recharge their energy, and reconnect with valued customers, co-workers and the service mission, officials of the bank indicated.
As a prelude to the weeklong activities, some members of the board and management of the bank hosted some customers at a cocktail event on Friday night.
The Managing Director, Yomi Akapo told the guests that the bank�s vision of excellent customer service is entrenched in its culture and strategic objective. He invited all customers of the Bank to share in the series of bank-wide activities to mark the celebration.
The activities and programs scheduled to take place at all the branches in Accra, Tema and Kumasi include distribution of free gifts and souvenirs, customer refreshments and customer visits and guest tellering by senior management members who will act as tellers.
Others are free health screening for frontline staff and special customer appreciation packages.
Mr. Akapo said this year�s Customer Service Week will also be used to heighten staff awareness to achieving and maintaining service excellence.
The event which will be celebrated across all Access Bank subsidiaries in Africa will recognize the importance of customer service and honouring the people who serve and support customers each day. Over the last three years, the Bank has leveraged on this event as a medium for engaging customers on an emotional level.
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